How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Promisemm Tree Service to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to make a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when calling or contacting Promisemm Tree Service
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own quotes, prices, work and customer service. If you have a problem with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Promisemm Tree Service cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@promisemm.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

You should get an email confirming we have your complaint, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@promisemm.garden